{"id":1344,"date":"2025-10-22T17:33:47","date_gmt":"2025-10-22T15:33:47","guid":{"rendered":"https:\/\/www.masterwood.com\/assistenza-tecnica-post-vendita-remota\/"},"modified":"2026-04-27T22:08:34","modified_gmt":"2026-04-27T20:08:34","slug":"remote-post-sales-technical-assistance","status":"publish","type":"page","link":"https:\/\/www.masterwood.com\/en\/remote-post-sales-technical-assistance\/","title":{"rendered":"After-sales service: the peace of mind of service tailored to you"},"content":{"rendered":"\n<p>Masterwood machines are present in many markets and operate in very different production contexts, from advanced joinery to industrial production. That is why our <strong>after-sales technical service<\/strong> is designed to be reliable, fast and valuable throughout the product life cycle: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>During the<strong>start-up of<\/strong> the machine<\/li>\n\n\n\n<li>At all times during<strong>daily use<\/strong><\/li>\n\n\n\n<li>For regular <strong>maintenance<\/strong><\/li>\n\n\n\n<li>when <strong>updates<\/strong> are needed<\/li>\n<\/ul>\n\n<p>Each machine is registered with <strong>essential information for effective support<\/strong> (calibration parameters, configuration details, installed components and software) so that our <strong>team of technicians<\/strong> can intervene in a targeted and fast manner.<\/p>\n\n<figure class=\"wp-block-image alignwide size-full\"><img decoding=\"async\" width=\"1440\" height=\"629\" data-src=\"https:\/\/www.masterwood.com\/wp-content\/uploads\/2026\/01\/assistenza-remota-online.jpg\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 1440 629' width='1440' height='629'%3E%3C\/svg%3E\" alt=\"Online remote assistance\" class=\"lazy wp-image-512\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"contatta-assistenza\">Technical support contacts<\/h2>\n\n<p>Our team of experts is at your disposal to provide technical support and solve any operational needs on Masterwood machinery and software. You can request support through the following channels: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Telephone:<\/strong> call <strong>+39 0541 745211<\/strong> by pressing <strong>3<\/strong> to speak directly with the after-sales service department.<\/li>\n\n\n\n<li><strong>Email:<\/strong> write to the address <strong><a href=\"mailto:service@masterwood.com\">service@masterwood.com<\/a><\/strong> describing your request and indicating the model and serial number of the machinery.<\/li>\n<\/ul>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-full-primary-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"#richiesta-info\">request after-sales service<\/a><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Online remote assistance<\/h2>\n\n<p>When the machine is set up to connect to the network, <strong>in-depth diagnostics can be carried out and action can be taken remotely<\/strong> through online teleservice.<\/p>\n\n<p>Remote support helps <strong>reduce response time <\/strong>and, in many cases, restore production quickly, limiting costs associated with downtime.<\/p>\n\n<p>To perform online remote assistance, follow the directions of our technicians and download the appropriate software according to the type of intervention needed.<\/p>\n\n<div class=\"wp-block-group has-tertiary-darkest-color has-tertiary-lightest-background-color has-text-color has-background has-link-color wp-elements-99b0c221ff3cd7c24fe836f4a697478a is-layout-constrained wp-container-core-group-is-layout-0ee0363e wp-block-group-is-layout-constrained\" style=\"margin-top:3rem;margin-bottom:3rem;padding-top:2.5rem;padding-right:2.5rem;padding-bottom:2.5rem;padding-left:2.5rem\">\n<p class=\"has-medium-font-size\"><strong>Masterwood TeamViewer Support<\/strong><\/p>\n\n\n\n<p class=\"has-x-small-font-size\">TeamViewer, the number one remote support software, is used by our technicians to <strong>provide comprehensive support without the need to travel to the company<\/strong>. Click on the button below, download the application by saving it to your computer&#8217;s desktop, and when the download is complete, start it by double-clicking on the file. Our technicians will take care of the rest by providing you with all the necessary directions. <\/p>\n\n\n\n<p class=\"has-x-small-font-size\"><strong>Note: Do not start the installation directly from the download window.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-full-tertiary-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"&lt;!--[CDATA[https:\/\/get.teamviewer.com\/masterwood]]--&gt;\" target=\"_blank\" rel=\"noreferrer noopener\">download masterwood teamviewer support<\/a><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-tertiary-darkest-color has-tertiary-lightest-background-color has-text-color has-background has-link-color wp-elements-8b28a73ed0247967d82e1d0ea7dcf2cc is-layout-constrained wp-container-core-group-is-layout-22b6d0e6 wp-block-group-is-layout-constrained\" style=\"margin-top:3rem;margin-bottom:5rem;padding-top:2.5rem;padding-right:2.5rem;padding-bottom:2.5rem;padding-left:2.5rem\">\n<p class=\"has-medium-font-size\"><strong>Masterwood TeamViewer Assist AR<\/strong><\/p>\n\n\n\n<p class=\"has-x-small-font-size\">With TeamViewer Assist AR (Pilot), our technicians can provide you with<strong>simple, fast, and secure remote assistance<\/strong> to identify and fix physical machine problems <strong>using your smartphone camera<\/strong>, without the need to travel to the company.<\/p>\n\n\n\n<p class=\"has-x-small-font-size\">This application is available for both <strong>Android smartphones\/tablets<\/strong> and iOS devices<strong>(iPhone and iPad<\/strong>).<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-full-tertiary-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"&lt;!--[CDATA[https:\/\/play.google.com\/store\/apps\/details?id=com.teamviewer.pilot]]--&gt;\" target=\"_blank\" rel=\"noreferrer noopener\">download for Android<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-full-tertiary-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/apps.apple.com\/it\/app\/teamviewer-assist-ar-pilot\/id1436001042\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">download for iOS<\/a><\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Do you have questions about assistance?<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<ul class=\"rank-math-list \">\n<li id=\"faq-question-1769606451932\" class=\"rank-math-list-item\">\n<div class=\"rank-math-question \">How can I request technical assistance?<\/div>\n<div class=\"rank-math-answer \">\n\n<p>You can contact us through the support channels indicated in the Contact &gt; Support section. To expedite handling, indicate machine model, serial number, and a description of the problem (photos or video if available). <\/p>\n\n<\/div>\n<\/li>\n<li id=\"faq-question-1769606533342\" class=\"rank-math-list-item\">\n<div class=\"rank-math-question \">Do you offer remote telecare?<\/div>\n<div class=\"rank-math-answer \">\n\n<p>Yes, when the machine is set up for connection, our technicians can perform remote diagnosis and support on software, parameters, configurations, and operational checks.<\/p>\n\n<\/div>\n<\/li>\n<li id=\"faq-question-1769606556472\" class=\"rank-math-list-item\">\n<div class=\"rank-math-question \">What can be solved with telecare?<\/div>\n<div class=\"rank-math-answer \">\n\n<p>Many requests related to programs, settings, software updates, configurations, and system checks can be handled remotely, reducing downtime and costs.<\/p>\n\n<\/div>\n<\/li>\n<li id=\"faq-question-1769609793804\" class=\"rank-math-list-item\">\n<div class=\"rank-math-question \">When to request online assistance?<\/div>\n<div class=\"rank-math-answer \">\n\n<p><code><strong>\u2022<\/strong><\/code> <strong>You have purchased a new machine<\/strong> and need operational clarification or support on new processing.<br \/><code><strong>\u2022<\/strong><\/code> You want guidance on <strong>periodic maintenance<\/strong> and proper checks.<br \/><code><strong>\u2022<\/strong><\/code> You experience an <strong>unexpected machine shutdown<\/strong> and want to understand the cause and its solution.<br \/><code><strong>\u2022<\/strong><\/code> You need <strong>support on programs<\/strong>, parameters, macros or advanced procedures.<\/p>\n\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<p>For further clarification regarding after-sales service, please contact us. We will be happy to answer all your questions. <\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-full-primary-custom\"><a class=\"wp-block-button__link wp-element-button\" href=\"#richiesta-info\">request after-sales service<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Masterwood machines are present in many markets and operate in very different production contexts, from advanced joinery to industrial production. That is why our after-sales technical service is designed to be reliable, fast and valuable throughout the product life cycle: Each machine is registered with essential information for effective support (calibration parameters, configuration details, installed [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":513,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template.service.php","meta":{"_acf_changed":false},"class_list":["post-1344","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/pages\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/comments?post=1344"}],"version-history":[{"count":0,"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/pages\/1344\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/media\/513"}],"wp:attachment":[{"href":"https:\/\/www.masterwood.com\/en\/wp-json\/wp\/v2\/media?parent=1344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}