Technical support

The tranquillity of a service tailor made for you!

The Masterwood working centers are present in almost 120 countries in small craft companies as well as in big industrial complexes.The great experience of Masterwood's after sales service supplies all over the world a competent and reliable after sales service.

Thanks to a computerized system, each machine is registered including all information related to machine’s parameters, configuration details and software installed. 

Each machine is provided with an ethernet card dedicated to internet connection, enabling the tele remote assistance. at the after sales service the internet connection enables a remote intervention granting an immediate solution to eventual problems on programmes, operating systems, hardware configurations, software updates and minimizes downtime costs.

 

Why Online Remote Assistance?

You will be able to obtain the answers to your queries as quickly as possible.
If you have a new machine, you may require clarification and support for solving a new problem.

If your machine is not new, you may require support and information for carrying out correct periodical maintenance
If the machine stops suddenly, and you do not understand the reason why.
If you require support for realising complex and macro ISO programs. 

The Masterwood assistance service has the possibility of connecting, via internet, to the control of your machine to carry out a quick and through diagnosis of the system in order to solve and clarify all matters you are unclear about.

 

 

Install the Masterwood Remote Service

Click here and begin to download the installation file by clicking "Save", then save the "Masterwood Remote Service.exe" file on the Windows desktop. Once completed, begin the installation by double clicking the downloaded file.

Install the LogMeIn

Click here and begin to download the installation file by clicking "Save", then save the "Setup.msi" file on the Windows desktop. Once completed, begin the installation by double clicking the downloaded file.

Do not start the installation directly from the download window!

 

Up/Download Area

Click here to enter the technical exchange area